Out-of-Hours call centre services

Clinical Support Hotline Service available 24 hours a day, 7 days a week (out-of-hours call centre services)

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Regulations in certain countries require pharmaceutical laboratories to be able to respond to questions around the clock, whether their products are authorised and on the market or whether they are still in clinical trials.

AXPHARMA’s clinical support hotline service is available for helping in such situations. This service was created in 2002 for post-market authorisation products, and in 2007, it was extended to clinical trials, including unblinding.

AXPHARMA’s hotline staff, all of whom are physicians or pharmacists, ensure that every case is handled with the utmost professionalism and adaptability, right from the very first telephone call. Furthermore, they are supervised and backed-up by a pharmacovigilance professional with many years of experience in this field.

Our hotline service, available out of hours, night and weekends, currently manages more than 150 calls every month.

Every hotline service is framed by rigorous procedures, and subject to tests that go beyond those procedures in order to ensure quality and continuity of service.